Terms of Service - RentGuard NYC

Last updated: 2026-05-11

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you and RentGuard NYC LLC ("RentGuard," "we," "us," or "our"). By visiting https://www.rentguard.cc, creating an account, saving a building, or using any RentGuard service, you agree to these Terms. If you do not agree, do not use RentGuard.

RentGuard is currently a controlled beta product focused on free New York City building lookups. We may update these Terms as the service changes.

2. The Current Service

2.1 What RentGuard provides today

RentGuard currently provides a free Building Risk Lookup for New York City renters. You can search a NYC address or supported listing URL, and RentGuard attempts to resolve the building to a Borough-Block-Lot identifier. We then retrieve and summarize public-record indicators from NYC sources, including HPD violations, HPD complaints, HPD multiple-dwelling registrations, DOB complaints, 311 housing complaints, NYC Marshal eviction records, the NYC bedbug registry, lead-paint information, and the NYC Public Advocate Worst Landlord Watchlist.

Reports may include:

A plain-English AI summary based on retrieved public records.
A maintenance risk score and band based on public-record indicators.
Source counts and links so you can verify records yourself.
Saved buildings for signed-in users.
Affiliate links to moving, renters-insurance, or related third-party services.

2.2 What is not currently available

Lease Review, Search Pass, paid subscriptions, paid report unlocks, FARE Act compliance tooling, complaint-letter generation, weekly saved-building alerts, law-firm portals, bulk onboarding, and branded firm reports are not part of the current public service. We may discuss or research these ideas, but they are not available to use or purchase unless and until we launch them under updated terms.

2.3 What RentGuard is not

RentGuard is not a law firm and does not provide legal services. Use of RentGuard does not create an attorney-client relationship.

RentGuard is not a real estate broker, property manager, tenant representative, tenant advocacy organization, insurer, or government agency. We do not represent you, a landlord, a broker, an owner, a manager, or the City of New York in any transaction or dispute.

RentGuard is not affiliated with the City of New York, HPD, DOB, DCWP, NYC Open Data, the NYC Public Advocate, or any other government agency. References and links to public-record sources do not imply endorsement by those agencies.

2.4 No legal, rental, financial, or safety advice

RentGuard reports are informational starting points for your own due diligence. They do not tell you whether to rent an apartment, sign a lease, contact an agency, withhold rent, file a complaint, buy insurance, hire movers, or take any other action. You are responsible for independently verifying all cited records and making your own decisions. For legal advice, talk to a licensed attorney.

2.5 AI summaries

RentGuard uses AI to generate plain-English summaries from public-record data. AI output can be incomplete, stale, misleading, or wrong. Reports include source links so you can check the underlying public records. We do not guarantee that a report is complete, current, or error-free.

3. Accounts

3.1 Eligibility

You must be at least 18 years old and able to form a binding contract under applicable law. If you use RentGuard on behalf of an entity, you represent that you have authority to bind that entity.

3.2 Sign-in methods

RentGuard supports email/password signup and sign-in, plus magic-link sign-in. You are responsible for keeping your password and email account secure. Notify us at security@rentguard.cc if you believe your account has been accessed without authorization.

3.3 Account information

You agree to provide accurate, current, and complete information when creating or using an account. We may suspend or terminate accounts that provide false information, abuse the service, or violate these Terms.

4. Affiliate Disclosure

RentGuard may earn affiliate commissions when you click certain partner links and later purchase or sign up for a partner product or service. Current affiliate categories may include renters insurance, movers, and moving concierge services. We disclose affiliate relationships at the point of click-through and on our "How we make money" page.

Affiliate compensation does not affect building report content. Partners cannot pay to change a score, alter a summary, hide a violation, remove a building, or influence whether a public record appears in a report.

RentGuard does not receive compensation from landlords, building owners, property managers, or real estate brokers to change or suppress report content.

5. Acceptable Use

You agree not to:

Use RentGuard for unlawful, deceptive, abusive, harassing, defamatory, or threatening activity.
Use reports to harass, threaten, dox, or target any tenant, owner, manager, broker, employee, or public official.
Scrape, crawl, bulk download, or systematically extract data from RentGuard except with our written permission.
Resell, repackage, or redistribute RentGuard reports as a competing service.
Interfere with, disrupt, overload, probe, scan, or attempt to bypass the security or rate limits of the service.
Reverse-engineer, decompile, or attempt to extract source code, prompts, scoring logic, non-public datasets, or models.
Submit false, misleading, or malicious information to us.
Use RentGuard in violation of any applicable law, regulation, or third-party right.

We may investigate suspected abuse and may throttle, suspend, or terminate access where we believe these Terms have been violated.

6. Intellectual Property

6.1 Our materials

We own or license the RentGuard website, software, design, report templates, scoring presentation, prompts, text, graphics, and other non-public materials. These Terms do not grant you ownership of any RentGuard intellectual property.

6.2 Public records

Underlying public-record data belongs to the City of New York, its agencies, or other public sources as applicable. RentGuard displays and links to public records for informational purposes. You should review the original source terms and agency guidance before relying on or redistributing public-record data.

6.3 Your permitted use

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use RentGuard and view reports for your own rental-search due diligence. You may share a report link for personal, non-commercial purposes, but you may not sell, syndicate, or white-label RentGuard reports without our written permission.

6.4 Feedback

If you send ideas, bug reports, corrections, or suggestions, you grant us permission to use them without compensation or obligation to you.

7. Third-Party Services and Links

RentGuard uses and links to third-party services, including public agency websites, hosting providers, authentication providers, analytics or logging providers, AI providers, and affiliate partners. Third-party sites and services are governed by their own terms and policies. We are not responsible for third-party content, availability, privacy practices, or decisions.

When you click an affiliate link, you leave RentGuard. Any purchase, quote, policy, booking, or other transaction happens directly with the third party, not with RentGuard.

8. Corrections and Public Records

RentGuard mirrors or summarizes public records. We do not adjudicate whether a public agency record is accurate, current, substantiated, cured, dismissed, or legally significant. If a report appears wrong because a source record is wrong or outdated, the correction usually must happen at the public source first.

Owners, managers, renters, and other users may contact corrections@rentguard.cc with a BBL, the RentGuard report link, and the relevant source link. We may review whether RentGuard is displaying the cited source correctly, but we do not promise to alter a report without source support.

9. Privacy

Our Privacy Policy explains how we collect, use, share, and retain information. By using RentGuard, you also agree to the Privacy Policy.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTGUARD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, AVAILABILITY, AND QUIET ENJOYMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

RENTGUARD WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
PUBLIC-RECORD DATA WILL BE CURRENT, COMPLETE, ACCURATE, OR FREE FROM AGENCY ERRORS.
AI SUMMARIES, SCORES, OR REPORTS WILL BE COMPLETE, ACCURATE, OR SUITABLE FOR YOUR SITUATION.
A REPORT WILL IDENTIFY EVERY RELEVANT BUILDING CONDITION, RISK, COMPLAINT, VIOLATION, OWNER RELATIONSHIP, OR LEGAL ISSUE.
RENTGUARD IS A SUBSTITUTE FOR INSPECTION, PROFESSIONAL ADVICE, LEGAL ADVICE, AGENCY RECORDS, OR YOUR OWN DUE DILIGENCE.

YOU USE RENTGUARD AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTGUARD NYC LLC, ITS OWNERS, EMPLOYEES, CONTRACTORS, SERVICE PROVIDERS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST DATA; LOST GOODWILL; LOST HOUSING OPPORTUNITIES; RENTAL LOSSES; MOVING COSTS; INSURANCE COSTS; OR LOSSES ARISING FROM YOUR RELIANCE ON A REPORT OR THIRD-PARTY SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID RENTGUARD IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100).

These limits apply regardless of legal theory and even if a limited remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You will defend, indemnify, and hold harmless RentGuard NYC LLC and its owners, employees, contractors, service providers, and affiliates from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of RentGuard, your violation of these Terms, your violation of law or third-party rights, or your reliance on or misuse of any report.

13. Dispute Resolution; Arbitration; Class Waiver

13.1 Informal resolution first

Before filing a formal claim, you agree to email legal@rentguard.cc with a description of the dispute. We will try to resolve the dispute informally within 30 days.

13.2 Binding arbitration

If informal resolution fails, you and RentGuard agree that any claim, dispute, or controversy arising out of or relating to these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be held in New York County, New York, or by video conference at your election. Judgment on the award may be entered in any court of competent jurisdiction.

13.3 Class action waiver

YOU AND RENTGUARD EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. CLAIMS MUST BE BROUGHT INDIVIDUALLY.

13.4 Carve-outs

Either party may bring an individual action in small claims court if the claim qualifies and remains there. Either party may seek injunctive relief in court for misuse or infringement of intellectual property rights. This section does not waive non-waivable rights under applicable law.

13.5 Severability

If a provision of this Section 13 is held unenforceable, the remainder will continue to apply, except that if the class action waiver is held unenforceable, this entire arbitration section will be void and disputes will proceed in court under Section 14.

14. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. To the extent a dispute is not subject to arbitration, you and RentGuard agree to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York.

15. Changes to the Service or Terms

We may change, suspend, or discontinue any part of RentGuard at any time. We may update these Terms from time to time. If changes are material, we will provide notice by posting the updated Terms, emailing account holders, or using another reasonable method. Your continued use after the effective date means you accept the updated Terms.

16. Termination

You may stop using RentGuard at any time. You may request account deletion by emailing privacy@rentguard.cc.

We may suspend or terminate access if you violate these Terms, create risk for us or others, abuse the service, or if we are required to do so by law. Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

17. Miscellaneous

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and RentGuard about the service.
No waiver. Our failure to enforce a provision is not a waiver.
Severability. If a provision is held unenforceable, the remainder continues in effect.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, financing, reorganization, or sale of assets.
No third-party beneficiaries. These Terms do not create third-party beneficiary rights.
Notices. Notices to you may be sent to the email address on file or posted in the service. Notices to us should be sent to legal@rentguard.cc.

18. Contact

Legal: legal@rentguard.cc
Support: support@rentguard.cc
Privacy: privacy@rentguard.cc
Corrections: corrections@rentguard.cc

End of Terms of Service.